About MSN

Facts About MSN

  • Established 1996
  • Headquarters in Columbus, GA
  • Serves Clients in 21 states & the U.S. Virgin Islands
  • Privately Held Company

 

Our Client Covenant

We at MSN pledge to serve you, our Client, with the highest levels of respect, courtesy, integrity, and gratitude.

 

We commit ourselves to unparalleled responsiveness, efficiency, expertise, and accuracy in our communications with you and in the delivery of our services. We know that we are in the business of creating long-term relationships and will treat you, our Client, the way we would want to be treated.

 

We will provide you with dedicated personal service delivered by a caring team of professionals who take full responsibility for meeting your specific needs.

The MSN Difference

MSN achieves extraordinary results and separates itself from its competitors by:

 

  1. Capturing all charges and reports and verifying the accuracy of the data capture
    • Comparing information received from a site of service with a log of exams or a schedule of the services provided
  2. Coding procedures from the physicians' documentation only
    • Working daily to communicate how documentation may be improved to optimize collections
  3. Confirming receipt of electronic claims
  4. Editing payments as they are posted
    • Loading negotiated fee schedules into the billing system
    • Incorrect payments cannot be posted automatically, requiring manual intervention
  5. Implementing aggressive denial management protocols
    • Billing personnel take action on all claims that are denied, including researching medical necessity issues
  6. Maintaining an in-house collections department
    • Patients are telephoned with a request for payment, either in full or through a coupon payment plan
    • Credit card payments are encouraged
  7. Downloading files directly to the group's collection agency of choice
    • Working collaboratively with the agency in resolving outstanding balances
    • 6 to 8 percent of the total amount MSN turns to a collection agency are collected, on average
  8. Negotiating managed care agreements
    • Realize competitive reimbursements that are based on a methodology other than a multiple or percentage of Medicare, for example a conversion factor with an inflation factor
    • Address other contractual issues that impact billing and collections, including timely filing limits, ability to unilaterally change contract terms, and the comprehensive provision of procedures that require pre-authorization
  9. Leveraging the most forward-thinking technology
    • Real-time, relational database system allows for true visibility into your practice’ performance on a continual basis
    • Efficient electronic processing and work list oriented follow up tools
    • On-line patient payments
    • Unique Physician Portal for enhanced and effective communication between your physicians and our staff
  10. Ensuring the billed charge fee schedule is competitive
    • Based on a comparison with regional and national norms
    • No money is left on the table.
Radiology

In today's ever changing healthcare environment, radiologists face unprecedented challenges and demands, especially with issues such as Revenue Cycle Management, contract negotiations, compliance and strategic growth. Therefore, it is critical to have a business partner that understands the needs and issues of today's radiology practice.

 

MSN offers unmatched practical experience in radiology billing and practice management.  The company's senior management holds offices in, are speakers for, and are long time members of such organizations as HBMA, RBMA, RSNA and various local state radiology organizations.  Thus, MSN is positioned to influence the business of radiology, representing our Clients when and where decisions are made.

 

Combining these qualities with a corporate culture based upon a passion for customer service , MSN has become one of the top 10 billing companies for radiology in the country.

 

Radiology Services

  • Procure Demographic/Charge Information
  • Data Accuracy Verification
  • Coding from Physician Reports only
  • Analyze Billed Charge Fee Schedule with Recommendations
  • Data Entry
  • Direct Claims Submission
  • Managed Care Expertise
  • Revenue Cycle Management
  • Administration of Patient Payment Plans
  • Flexible Billing Cycles
  • Respond to Patient and Insurance Inquiries
  • Collect and Deposit Payments and Perform Refund Reconciliation of Overpayments
  • In-House Collection Program
  • Medicaid Pending Account Research
  • Workers' Compensation Expertise
  • Bankruptcy and Patient Estate Verification
  • Legal Account Follow up
  • Private Pay Research
  • Carrier Arbitration and Government Payor Issue Resolution
  • Streamlined Appeals Process
  • Monitor Accounts Receivable Trends
  • Practice or New Location Startup
  • Office Management
  • Complete and Detailed Billing Management Reports
Pathology

In today's ever changing healthcare environment, pathologists face unprecedented challenges and demands, especially with issues such as Revenue Cycle Management, contract negotiations, compliance and strategic growth. Therefore, it is critical to have a business partner that understands the needs and issues of today's pathology practice.

 

MSN's staff has more than 20 years of pathology billing experience, including working with hospital-based practices and outreach facilities. Our high-tech approach allows for more aggressive claims follow-up and collection activity to ensure that you collect more than just the " low hanging fruit."

 

Combining these qualities with a corporate culture that is based upon a passion for customer service, MSN has become one of the leading billing companies for pathology in the country.

 

Pathology Services

  • Procure Demographic/Charge Information
  • Data Accuracy Verification
  • Analyze Billed Charge Fee Schedule with Recommendations
  • Data Entry
  • Direct Claims Submission
  • Managed Care Expertise
  • Revenue Cycle Management
  • Administration of Patient Payment Plans
  • Flexible Billing Cycles
  • Respond to Patient and Insurance Inquiries
  • Collect & Deposit Payments and Perform Refund Reconciliation of Overpayments
  • In-House Collection Program
  • Medicaid Pending Account Research
  • Workers' Compensation Expertise
  • Bankruptcy and Patient Estate Verification
  • Legal Account Follow up
  • Private Pay Research
  • Carrier Arbitration and Government Payor Issue Resolution
  • Streamlined Appeals Process
  • Monitor Accounts Receivable Trends
  • Practice or New Location Startup
  • Office Management
  • Complete and Detailed Billing Management Reports
Multispecialty

With the rise of healthcare reform and coordination of patient care among different specialties, many physicians are joining multi-specialty groups.  Still others are becoming employed by hospitals in an effort to manage patient care and costs in a more centralized manner.  In these situations, it is often difficult to manage the many different aspects of billing for different and unfamiliar specialties.

 

MSN has many years of experience billing for diverse specialties including:

 

  • Radiology
  • Anesthesiology
  • Pathology  
  • Cardiology
  • Neonatology
  • Surgery
  • Internal Medicine
  • Urology
  • Radiation Oncology
  • Family Practice
  • EMS
  • Physical Therapy
  • Gastroenterology
  • ENT
  • Ophthalmology

Whether your physicians are hospital employees or in private, multi-specialty practice MSN knows how to apply its core billing and A/R management principles to your setting.  The results we have been able to achieve consistently outperform industry benchmarks and the communication we provide enables your organization to have visibility into its operation, growth and profitability.

Ambulance

Ambulance Medical Billing can be a challenging and demanding process, particularly Revenue Cycle Management.  MSN’s Revenue Cycle Management efficiencies will stabilize your department’s cash flow.  

 

Collaborating with a business partner that understands the requirements of your industry is essential; MSN offers 15 years of knowledge in Ambulance Billing.

 

Outsourcing the medical billing and collections process is the single-most powerful tool you have in managing and maximizing the profitability of your department.  MSN will alleviate the “peaks and valleys” of the “revenue roller coaster”

 

Ambulance Services

  • Data Entry
  • Direct Claims Submission
  • Revenue Cycle Management
  • Administration of Patient Payment Plans
  • Flexible Billing Cycles
  • Respond to Patient and Insurance Inquiries
  • Collect and Deposit Payments and Perform Refund Reconciliation of
  • Overpayments
  • In-House Collection Program
  • Medicaid Pending Account Research
  • Workers' Compensation Expertise
  • Bankruptcy and Patient Estate Verification
  • Legal Account Follow up
  • Private Pay Research
  • Carrier Arbitration and Government Payroll Issue Resolution
  • Streamlined Appeals Process
  • Monitor Accounts Receivable Trends
  • Department or New Location Startup
  • Department training on documentation requirements
  • Complete and Detailed Billing Management Reports specific to the department needs
  • Medical Coding
Contact Us

Corporate Offices

717 20th Street

P.O. Box 2787

Columbus, Ga 31902 [map it]


Phone

706-653-8150

Fax

706-653-1230

Toll Free

1-800-889-8610

 

Billing Questions

800-841-4236


Patients

If you are a patient and you have a question about your bill, please contact us at: customerservice@msnllc.com